Privacy at a Glance
Your Data is Yours
We never sell your personal information or demo content to third parties.
Enterprise Security
Bank-level encryption for data in transit and at rest.
Full Transparency
You can export or delete your data at any time.
1. Introduction
At FQO.US ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our demo presentation platform, including our website, mobile applications, browser extensions, and related services (the "Service").
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
Account Information:
- Name and email address
- Company name and role
- Password (encrypted and never stored in plain text)
- Payment information (processed securely through third-party payment processors)
- Profile photo (optional)
User Content:
- Screen recordings and video captures
- Presentation content and slides
- Voice-over recordings
- Media files (images, videos, documents)
- Demo scripts and notes
- Analytics tags and metadata
Communications:
- Messages sent through our support system
- Feedback and survey responses
- Email correspondence with our team
2.2 Information Collected Automatically
Usage Data:
- Pages visited and features used
- Time spent on different sections
- Demo delivery metrics (views, engagement, completion rates)
- Click patterns and navigation paths
- Error logs and performance data
Device and Browser Information:
- IP address (anonymized for analytics)
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Screen resolution
- Referring website
Cookies and Tracking Technologies:
- Session cookies for authentication
- Preference cookies to remember your settings
- Analytics cookies to understand usage patterns
- Marketing cookies (with your consent)
2.3 Information from Third-Party Integrations
When you connect third-party services to your FQO.US account:
- Google Calendar: Calendar events, meeting times, attendee information
- Microsoft Outlook: Calendar events, meeting details, contact information
- AI Translation Services: Content submitted for translation
- Chrome Extension: Active tab URLs (only when recording), screen capture data
We only access data necessary to provide the integrated functionality and never access data beyond what you explicitly authorize.
3. How We Use Your Information
We use the collected information for the following purposes:
To Provide and Maintain the Service:
- Process and store your demo content
- Enable screen recording and media capture
- Deliver presentations to your audience
- Sync data across your devices
- Process voice-over recordings
- Generate AI translations and content
To Improve Our Service:
- Analyze usage patterns to identify popular features
- Monitor performance and fix bugs
- Develop new features based on user needs
- Optimize user experience and interface design
- Conduct A/B testing for feature improvements
To Communicate with You:
- Send account-related notifications
- Provide customer support
- Share product updates and new features
- Send billing and payment confirmations
- Request feedback on your experience
For Analytics and Insights:
- Track demo performance metrics (views, engagement)
- Generate analytics dashboards for your demos
- Provide insights on audience behavior
- Measure conversion rates and effectiveness
For Security and Compliance:
- Detect and prevent fraud or abuse
- Monitor for security threats
- Enforce our Terms and Conditions
- Comply with legal obligations
- Protect our rights and property
4. Data Sharing and Disclosure
We do NOT sell your personal information or demo content. We may share your information only in the following circumstances:
4.1 With Your Consent
When you explicitly authorize us to share information (e.g., connecting to third-party integrations).
4.2 Service Providers
We work with trusted third-party service providers who help us operate our Service:
- Cloud Hosting: AWS, Google Cloud Platform (data storage and processing)
- Payment Processing: Stripe (payment transactions - we don't store card details)
- Analytics: Google Analytics, Mixpanel (usage tracking and insights)
- Email Services: SendGrid, Mailchimp (transactional and marketing emails)
- AI Services: OpenAI, Google Translate (content generation and translation)
- Customer Support: Intercom, Zendesk (support ticket management)
These providers are contractually obligated to protect your data and only use it for the services they provide to us.
4.3 Team Members
If you're part of a team account, other team members may have access to shared presentations, media libraries, and analytics data according to the permissions you set.
4.4 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security threats
- Protect user safety
4.5 Business Transfers
If FQO.US is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
5. Data Security
We implement industry-standard security measures to protect your information:
Encryption
- TLS/SSL encryption for data in transit
- AES-256 encryption for data at rest
- Encrypted database backups
Access Controls
- Role-based access permissions
- Multi-factor authentication (MFA)
- Regular access audits
Infrastructure
- SOC 2 compliant data centers
- Regular security audits
- Automated threat detection
Best Practices
- Regular security training for staff
- Incident response procedures
- Vulnerability scanning
Important: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your information for as long as necessary to provide our Service and comply with legal obligations:
- Active Accounts: Data is retained while your account is active
- After Account Closure: We retain data for 30 days to allow account recovery
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- Backups: Backup copies are retained for up to 90 days
- Analytics: Anonymized usage data may be retained indefinitely for analytics
7. Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability
You can access, download, and export your data at any time through your account settings.
Correction
Update your account information and profile details directly in your account settings.
Deletion
Request deletion of your account and all associated data. We will permanently delete your information within 30 days.
Opt-Out of Marketing
Unsubscribe from marketing emails using the link in any email or through your account preferences.
Cookie Control
Manage cookie preferences through your browser settings or our cookie consent banner.
To exercise these rights, contact us at privacy@fqo.us
8. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by relevant authorities
- Data processing agreements with service providers
- Compliance with GDPR, CCPA, and other privacy regulations
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information we collect and how it's used
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we don't sell your data)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, email us at privacy@fqo.us
11. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing your data includes your consent, contract performance, legal obligations, and legitimate interests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the "Last updated" date at the top
- Sending an email notification for significant changes
- Displaying an in-app notification
Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: